About West One Microfinance
West One Microfinance is a specialized deposit-taking financial institution licensed to take deposits, lend money, and invest.
Legal and Regulatory Framework
This Privacy Policy is governed by and complies with:
o Data Protection Act, 2012 (Act 843) – Ghana
o Guidelines issued by the Data Protection Commission (DPC)
o Relevant directives of the National Insurance Commission (NIC)
o Applicable financial services, AML/CFT, and KYC regulations
Personal Data We Collect
We collect personal data only where necessary for legitimate business, legal, and regulatory purposes.
Personal Identification Information
o Full name
o Ghana Card number
o Date of birth
o Gender
o Photograph (where required for KYC)
Contact Information
o Mobile phone number(s)
o Email address
o Residential or digital address (as retrieved via Ghana Card systems)
Financial & Transactional Data
o Deposit and withdrawal records
o Outstanding balances
o Repayment history
o Financing status (active, suspended, cancelled, reactivated, settled)
Technical & Usage Data
o IP address
o Device and browser information
o Log files and usage analytics
o Cookies and similar technologies
Lawful Basis for Processing Personal Data
o Consent of the data subject
o Performance of a contract or pre-contractual steps
o Compliance with legal or regulatory obligations
o Legitimate business interests, provided such interests do not override your
fundamental rights and freedoms
How We Use Personal Data
o Verify customer identity (KYC and compliance)
o Facilitate premium financing
o Communicate policy status, reminders, and important notices
o Provide customer support and call-centre services
o Meet legal, regulatory, audit, and reporting obligations
o Improve our systems, products, and user experience
o Prevent fraud, misuse, and unauthorized access
Data Sharing and Disclosure
We do not sell personal data.
Personal data may be shared strictly on a need-to-know basis with:
o Licensed banks, microfinance institutions, and financing partners
o technology service providers
o Regulatory authorities where legally required
o Professional advisers (auditors, legal counsel) under confidentiality
obligations
Cross-Border Data Transfers
Where personal data is transferred outside Ghana, West One Microfinance
ensures that the recipient jurisdiction provides an adequate level of data
protection or that appropriate safeguards, contractual protections, and regulatory approvals are in place, in line with Act 843.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for
which it was collected and to meet legal, regulatory, and contractual obligations. Where data is no longer required, it is securely deleted or anonymized.
Data Security
We implement reasonable and appropriate technical, organizational, and
administrative measures to protect personal data against loss, unauthorized
access, misuse, alteration, disclosure, or destruction.
Your Rights as a Data Subject
o Access your personal data
o Request correction or update of inaccurate data
o Object to the processing of your data in certain circumstances
o Withdraw consent where processing is based on consent
o Request deletion or restriction of processing, subject to legal and regulatory limitations.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve site
functionality, analyse usage patterns, and enhance user experience.
Third-Party Links
Our website may contain links to third-party websites or platforms. West One
Microfinance is not responsible for the privacy practices or content of such third parties.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated “Last Updated” date.
Contact Information
Data Protection Officer
West One Microfinance (West One Microfinance Ltd)
Email: [email protected]
Phone: 0207088161/0800708861
Website: www.westonemicrofinance.com